Account registrations and login
How can I create an account on Earthshop?
To create an account, simply click on "Sign Up" and follow the steps to fill in the required details.
How can I log in to my existing account?
Enter your email and password in the login form at the top of the page.
How can I view my order history?
Log in to your account and visit the "Order History" section to see all your previous orders.
Can I change the shipping address for an order?
If the order has not been shipped yet, you can modify the shipping address by contacting us.
Is my personal data secure?
Yes, all your personal data is protected with the strictest security measures according to our privacy policy.
Earth Shop operates exclusively in wholesale sales to industry professionals.
If you are interested in specific products, please contact us at info@earthmarbles.gr or via the contact form.
To change your account details, send us the new information at info@earthmarbles.gr or use the contact form. Be sure to mention your VAT number and the name of your business.
To update your account details, send us the new information at info@earthmarbles.gr or use the contact form. Be sure to mention your VAT number and the name of your business.
Purchasing from Earth Marbles
While browsing our e-shop, you can add products to your cart by clicking "Add to Cart" under the product you're interested in. Once you've completed your selections, click "Checkout." Then, select your preferred payment method and click "Place Order" to complete the process.
Alternatively, you can send your order with your details to info@earthmarbles.gr.
The availability of our products is continuously updated in real-time with our warehouses.
Payment Methods
You can pay for your order by choosing one of the following methods:
- Payment by Credit/Debit Card
- Bank Transfer
- Pickup from our warehouses
You can pick up your order/products from Earth Shop's warehouses, by appointment. To schedule an appointment, email us at info@earthmarbles.gr.
Alternatively, you can pick up your order from the Earth Shop store at 141 Meg. Alexandrou Street, Athens, 11854 (once open) or from the Earth Marbles store at 83-85 Eirinis Ave, by appointment. To schedule, email us at info@earthmarbles.gr.
Once your order is complete, you will receive a confirmation email that includes a summary of your purchase and a unique order number.
If you don't see the email, please check the following:
- Ensure that the email address you used matches the one registered in your account.
- Check your spam folder.
Ensure that your order was successfully submitted and is not still in your cart.
For card payments, ensure that the transaction was successfully completed.
If you're still unable to find the confirmation email, contact us at info@earthmarbles.gr or via the contact form so we can assist you.
If you wish to change your shipping address, you can contact us at info@earthmarbles.gr or via the contact form.
If you'd like to modify your order, contact us at info@earthmarbles.gr or via the contact form.
If you'd like to cancel your order, contact us at info@earthmarbles.gr or via the contact form.
Orders in Progress
Once your order has shipped, you will receive a notification via SMS or Viber. If you're using Viber, the message will appear in the Business Inbox.
For information regarding your order, contact us at info@earthmarbles.gr or via the contact form.
For any additional information, send your request to info@earthmarbles.gr or via the contact form.
Our company ensures the safe delivery of your products by taking all necessary precautions, including strict checks during the order preparation, using special markings to protect the goods, and collaborating with a certified shipping company that has a climate-controlled chamber for sensitive products.
Upon receipt, it’s important to thoroughly inspect for any damages that may have occurred during transit.
If you notice any issues, please contact us via email at info@earthmarbles.gr.
If you have any questions about our products, you can email us at info@earthmarbles.gr. Our Quality Control team is available to provide you with immediate and comprehensive answers.
If you choose "deposit" as your payment method, your order will be automatically canceled by our system if the deposit is not completed within 10 business days. If payment is made after this time frame, the products you selected may no longer be available. In this case, we will contact you to find the best solution for updating your order.
General Questions
Yes! We can customize the size for you. Just contact us for more details.
Yes, we do. Please contact us for details, including the final cost of custom orders
You can find the total weight and the heaviest piece on the specifications tab of each product.